We use Posti to for shipping. Delivery fees vary by region.
Ordering
When you have placed an order, an order confirmation will be sent to the email address you provided. The order confirmation contains the information, prices, and billing and delivery address of the products you ordered. Contact SCANDY's customer service if there is an error in the order confirmation.
Missing order confirmation
Due to a technical fault or other reasons beyond SCANDY's sphere of influence, the order confirmation may arrive late or not arrive at all. If the order confirmation has not arrived 30 minutes after placing the order, contact customer service.
Delivery: Posti
Orders are sent to the customer without postage. Posti reserves the right to deliver the shipment to an alternative delivery point if it cannot be delivered to the local post office chosen by the customer or according to the customer's postal code. Posti's delivery time forecast is on average 3-5 business days. Orders are usually shipped within a day on weekdays, or on the following business day on weekends/holidays. If there is an unusual delay in the delivery of the order and you have not been contacted about it, please contact SCANDY customer service to clarify the matter. The delivery time estimate has been prepared based on information provided by Posti and SCANDY is not responsible for delays caused by unforeseen changes outside its sphere of influence. Posti delivers an electronic (text message/email) or written notification to the customer after the shipment arrives at the pick-up point. SCANDY cannot influence the delivery of shipping notifications. The customer can choose whether the shipment will be delivered to the nearest Posti service point, parcel machine or to the front door. It is not possible to change the delivery method or the selected parcel machine afterwards.
Uncollected and/or canceled order
The customer is responsible for the correctness of the delivery information they provide. If SCANDY receives a shipment that has been attempted to be delivered to the wrong address, the Posti's arrival notification could not be sent due to the wrong phone number, or that has been left uncollected, the customer must pay the postage costs of resending the order themselves.
NOTE! Please remember to pick up your order in time. If your package returns to us unclaimed and uncancelled, we reserve the right to charge you 15 euros to cover the costs incurred.
Delayed delivery
If your order cannot be shipped from SCANDY's warehouse within a reasonable time, you will be contacted by email. If the order cannot be sent on the regular schedule, and therefore you do not want to receive it, you can cancel the order free of charge. When SCANDY has handed over the shipment to Posti's subcontractor responsible for its delivery to Posti's sorting center, SCANDY is not responsible for delays in the delivery of shipments that come from outside its sphere of influence.
