Complaints, right of return and cancellation
SCANDY follows the guidelines of the Finnish Competition and Consumer Authority in online shopping. In matters concerning complaints, returns or cancellations, customer service should be contacted by email (info@nordicbeautyinc.com) within a reasonable time.
Right of return and cancellation
Online shopping has a legal right of return of 14 days, which starts from the day the product is delivered to the customer. SCANDY is only responsible for the return costs of defective products. Otherwise, the customer is responsible for the shipping costs of the shipment being returned to SCANDY's warehouse in accordance with Posti's price list. The recipient of the shipment is obliged to check that the shipment and the products it contains are undamaged when acknowledging the shipment. If the order has not been sent to the customer in time, the customer can cancel the order by contacting customer service. If the order has been sent to the customer in time, SCANDY's return policy is followed.
Exception regarding the right of return
In order to return the product, it must be undamaged, unopened and unused. SCANDY has the right to withhold a reasonable part of the price of the returned product or refuse to accept the product if the returned product does not meet these conditions. The deduction from the price of the product is assessed depending on the situation. Opened and/or used hygiene products (cosmetics and perfumes) do not have the right of return or exchange for health and hygiene reasons. Products that have been modified or created just for the customer cannot be returned. A service that has been performed or has begun to be performed cannot be canceled or returned. An approved return or order cancellation will be refunded to the customer within 30 days.
Complaint
Complaints must be made using the contact form on the website or by email. Complaints about a defective product must be made within a reasonable period of time after the defect has been noticed. Please note that the defective product must be kept until the matter is resolved. If there is no new product in stock or it has been removed from SCANDY's selection, we will contact you. Complaints usually take 1-3 weeks to process, depending on the situation. An approved complaint will be refunded to the customer within 30 days, if it is a monetary refund. A new product will be delivered to the customer in place of the defective product, when the customer has returned the product that he found to be defective to SCANDY. If the product has been delivered to the customer with the quality that the manufacturer intended it to be and it does not differ from other similar products of the manufacturer, it is not possible to return the product to SCANDY if it has been used. SCANDY does not reimburse customers for used products that do not have a manufacturing defect, even if they did not meet the consumer's personal preferences or caused the customer, for example, an allergic reaction. In such cases, the customer is recommended to contact the product manufacturer directly.
Damages
If the customer receives a damaged or opened shipment, the customer must report the matter immediately to the order pick-up point, where a report can be filled out regarding what happened.
Product information
SCANDY reserves the right for typographical errors and out-of-stock items on the website. SCANDY does not guarantee that the appearance of the product received by the customer fully corresponds to the product image presented on the website, because e.g. the screen, image quality and resolution of the device used can all affect, for example, the color tones of the product. The product presented on the website may differ from the product received by the customer also due to packaging updates by the manufacturer. In case of doubt, contact SCANDY's customer service. SCANDY does its best to ensure that the images presented on the site are as truthful as possible.
Disputes
If the situation cannot be resolved by agreement between SCANDY's customer service and the customer, the customer can contact the Finnish Competition and Consumer Authority.
Limitation of liability
SCANDY takes no responsibility for damages caused by the products. SCANDY is not responsible for delays/errors caused by unforeseen causes outside its sphere of influence (Force Majeure). These can be, for example, prohibitions or regulations issued by the authorities, natural disasters, strikes, lockouts, boycotts, fires or obstructions by suppliers. SCANDY also does not take responsibility for changes to the products or their properties that the supplier/manufacturer of the goods has made to the products and which are not under SCANDY's influence.
Delivery methods
Orders are usually shipped within a day on weekdays, or on the following business day on weekends/holidays. Orders arrive in 1-2 business days after the order leaves our warehouse. In busy situations (such as beauty box sales, Black Friday and other larger campaigns) it may take a little longer for the order to be shipped.
We use Posti to for shipping. Shipment fee varies by region.
Ordering
When you have placed an order, an order confirmation will be sent to the email address you provided. The order confirmation contains the information, prices, and billing and delivery address of the products you ordered. Contact SCANDY's customer service if there is an error in the order confirmation.
Missing order confirmation
Due to a technical fault or other reasons beyond SCANDY's sphere of influence, the order confirmation may arrive late or not arrive at all. If the order confirmation has not arrived 30 minutes after placing the order, contact customer service.
Delivery: Posti
Orders are sent to the customer without postage. Posti reserves the right to deliver the shipment to an alternative delivery point if it cannot be delivered to the local post office chosen by the customer or according to the customer's postal code. Posti's delivery time forecast is on average 3-5 business days. Orders are usually shipped within a day on weekdays, or on the following business day on weekends/holidays. If there is an unusual delay in the delivery of the order and you have not been contacted about it, please contact SCANDY customer service to clarify the matter. The delivery time estimate has been prepared based on information provided by Posti and SCANDY is not responsible for delays caused by unforeseen changes outside its sphere of influence. Posti delivers an electronic (text message/email) or written notification to the customer after the shipment arrives at the pick-up point. SCANDY cannot influence the delivery of shipping notifications. The customer can choose whether the shipment will be delivered to the nearest Posti service point, parcel machine or to the front door. It is not possible to change the delivery method or the selected parcel machine afterwards.
Uncollected and/or canceled order
The customer is responsible for the correctness of the delivery information they provide. If SCANDY receives a shipment that has been attempted to be delivered to the wrong address, the Posti's arrival notification could not be sent due to the wrong phone number, or that has been left uncollected, the customer must pay the postage costs of resending the order themselves.
NOTE! Please remember to pick up your order in time. If your package returns to us unclaimed and uncancelled, we reserve the right to charge you 15 euros to cover the costs incurred.
Delayed delivery
If your order cannot be shipped from SCANDY's warehouse within a reasonable time, you will be contacted by email. If the order cannot be sent on the regular schedule, and therefore you do not want to receive it, you can cancel the order free of charge. When SCANDY has handed over the shipment to Posti's subcontractor responsible for its delivery to Posti's sorting center, SCANDY is not responsible for delays in the delivery of shipments that come from outside its sphere of influence.
Complaints, right of return and cancellation
SCANDY follows the guidelines of the Finnish Competition and Consumer Authority in online shopping. In matters concerning complaints, returns or cancellations, customer service should be contacted by email (info@nordicbeautyinc.com) within a reasonable time.
Right of return and cancellation
Online shopping has a legal right of return of 14 days, which starts from the day the product is delivered to the customer. SCANDY is only responsible for the return costs of defective products. Otherwise, the customer is responsible for the shipping costs of the shipment being returned to SCANDY's warehouse in accordance with Posti's price list. The recipient of the shipment is obliged to check that the shipment and the products it contains are undamaged when acknowledging the shipment. If the order has not been sent to the customer in time, the customer can cancel the order by contacting customer service. If the order has been sent to the customer in time, SCANDY's return policy is followed.
Exception regarding the right of return
In order to return the product, it must be undamaged, unopened and unused. SCANDY has the right to withhold a reasonable part of the price of the returned product or refuse to accept the product if the returned product does not meet these conditions. The deduction from the price of the product is assessed depending on the situation. Opened and/or used hygiene products (cosmetics and perfumes) do not have the right of return or exchange for health and hygiene reasons. Products that have been modified or created just for the customer cannot be returned. A service that has been performed or has begun to be performed cannot be canceled or returned. An approved return or order cancellation will be refunded to the customer within 30 days.
Complaint
Complaints must be made using the contact form on the website or by email. Complaints about a defective product must be made within a reasonable period of time after the defect has been noticed. Please note that the defective product must be kept until the matter is resolved. If there is no new product in stock or it has been removed from SCANDY's selection, we will contact you. Complaints usually take 1-3 weeks to process, depending on the situation. An approved complaint will be refunded to the customer within 30 days, if it is a monetary refund. A new product will be delivered to the customer in place of the defective product, when the customer has returned the product that he found to be defective to SCANDY. If the product has been delivered to the customer with the quality that the manufacturer intended it to be and it does not differ from other similar products of the manufacturer, it is not possible to return the product to SCANDY if it has been used. SCANDY does not reimburse customers for used products that do not have a manufacturing defect, even if they did not meet the consumer's personal preferences or caused the customer, for example, an allergic reaction. In such cases, the customer is recommended to contact the product manufacturer directly.
Damages
If the customer receives a damaged or opened shipment, the customer must report the matter immediately to the order pick-up point, where a report can be filled out regarding what happened.
Product information
SCANDY reserves the right for typographical errors and out-of-stock items on the website. SCANDY does not guarantee that the appearance of the product received by the customer fully corresponds to the product image presented on the website, because e.g. the screen, image quality and resolution of the device used can all affect, for example, the color tones of the product. The product presented on the website may differ from the product received by the customer also due to packaging updates by the manufacturer. In case of doubt, contact SCANDY's customer service. SCANDY does its best to ensure that the images presented on the site are as truthful as possible.
Disputes
If the situation cannot be resolved by agreement between SCANDY's customer service and the customer, the customer can contact the Finnish Competition and Consumer Authority.
Limitation of liability
SCANDY takes no responsibility for damages caused by the products. SCANDY is not responsible for delays/errors caused by unforeseen causes outside its sphere of influence (Force Majeure). These can be, for example, prohibitions or regulations issued by the authorities, natural disasters, strikes, lockouts, boycotts, fires or obstructions by suppliers. SCANDY also does not take responsibility for changes to the products or their properties that the supplier/manufacturer of the goods has made to the products and which are not under SCANDY's influence.
